The Employee Engagement Survey Says….

The Employee Engagement Survey is likely the biggest FAIL in our efforts to bring people back into workforce activity.

Dissatisfied survey with red circle and pencil on textured paperIf you want evidence of this, simply look at the survey numbers. According to the 2016 Gallup Employee Engagement Report, the most any particular industry has risen in employee engagement in four years is only four points. Note that those numbers were pretty low to begin with. So we haven’t exactly made leaps and bounds.

Same Song, Different Title

The Annual Employee Engagement Survey is really just a new name for an old system. For years it was called the Annual Employee Satisfaction Survey. It was typically only done at large enterprise organizations. Siemens, Lockheed Martin, and countless others would produce a survey every December. They would then spend so much time compiling the feedback; guaranteeing that the results were dated and no longer valid. At that point they do it all over again.

What’s the old adage about insanity?

Isn’t it doing the same thing over and over again and expecting different results?

The outcome is that the newly named survey gets the same results as it did before.

Think about it. Have you ever really had a company announce a positive initiative based on last month’s employee survey? If you did, it was likely a small company.

Here are some reasons Annual Employee Engagement Surveys don’t work:

  1. The word ANNUAL

    Determining where your employee engagement stands cannot be successful if only done once a year. It’s hard to be agile when your measurement of progress and direction is so infrequent. What if you conducted a survey quarterly instead of annually? How about monthly?

  2. They ask the wrong questions

    Typical questions asked on the survey are things like “Are you happy in your work?”, “How do you rate your supervisor?”, “What’s the one thing you would change about your job?”, “Do you think you have a future here?”

    The first question is irrelevant because happiness is not your job. An employee can be unhappy and still be engaged. It’s better when they are happy AND engaged, but that’s their choice and not a factor you can affect.

    The second question is usually given using a scale of some sort. What makes it useless is that one person’s 7 is another person’s nine or five. Unless very well defined criteria is given, scales aren’t very useful.

    The third question is limiting on the one hand and ambiguous on the other. It allows for too many different answers; making it hard to get a consensus and also most answers can’t be implemented. Better to ask about specific initiatives that are already in the works or in place.

    The fourth question is not really applicable anymore, particularly with Millennials in the workplace. In general, they can’t imagine a long-term future anywhere, good or bad. With few exceptions, the days of long-term, single-company employment are over. Why ask about it?

  3. They ask the wrong people

    Most surveys are voluntary; heaven help you if it isn’t. Most of the people who voluntarily take engagement surveys are the ones who are already engaged. The disengaged – the ones you hope to actually learn something about – are not very open to taking a survey, because they don’t believe anything positive will come out of it. Think about ways to directly reach the disengaged – I guarantee you it won’t be through a survey. It requires a personal touch.

  4. They are not trusted

    We are going to use the results of this survey to improve the work environment.
        “Yeah, sure!”

    You will be totally anonymous on this survey. No one will know what results you submitted.
        “Ri-i-i-i-i-i-i-ght!”

    A whopping 80% of employees, according to one study, do not believe there will actually be a positive outcome to an employee engagement survey.In addition, they don’t believe they will actually remain anonymous and believe they may face repercussions from their responses. Usually, they are right on both counts.

    As a trainer, I have asked hundreds of groups to complete course evaluation surveys for me. I read every one of them, usually immediately after the class. I can look through them and identify exactly who completed it based on responses and my memory of their attitude and behavior.

    If trust does not exist to begin with, the survey will not improve it; in fact, it will break it down even farther.

  5. No real commitment from executive level management

    The upper management is willing to put out a survey but not willing to dedicate themselves to taking action. They would rather wait and see what the responses are. From that point they either say “that’s nice” or “what should we do now?” That leads to the last reason.

  6. There is no action plan

    When there is no commitment there is no plan. For a survey to be effective, you must have a pre-determined plan of how to analyze the responses and act upon the results. Too many times we spend a lot of time and money creating the survey but very little for making it productive for our organization. What good is it to know about a problem if we have no idea what we are going to do about it? It’s money thrown to the wind.

Step up and Boldly Lead

Most organizations are implementing or allowing some sort of social media now. Microsoft Office 365 has a social media feature in it. Many organizations are using SharePoint. It’s possible to create private social media pages for your company or initiative.  What if you used that medium for reaching your employees in a more real-time manner?

How about a question of the week? Ask about their opinion on a very specific project or service for employees; no more than 2-3 questions. It’s quick and easy, it’s engaging, and it’s actionable.

Throw the surveys out. Step up and Boldly Lead. Gauge your employee engagement by being more engaging.

[tweetthis]Gauge your employee engagement by being more engaging.[/tweetthis]

How have you see surveys work (or not work) in the past? What’s the funniest or dumbest question you have ever seen on a survey? Share your thoughts here or email me at psimkins@BoldlyLead.com.

And How to Add Them to Your Toolbox

An plumber without the right tools can't be effective. A leader is the same.It is complicated and challenging being the leader. Especially a leader with a position of authority.

Demands are everywhere. Demands for more efficiency, more productivity. Do more with less. Keep everyone engaged. Reduce turnover. Make a profit. Get the reports in on time. Get more clients or customers. Answer emails. Hire good people. Get rid of unproductive employees. Fix problems.

It’s easy to get lost in all that. It’s also easy to forget what you were put there to do to begin with.

Your primary job, no matter your title, is to Boldly Lead your team.

What does it mean to Boldly Lead?

Boldly Lead logoTo Boldly Lead means to be strong and courageous when facing the demands of the day. It means to always place your primary focus on the people in your team and providing them with what they need to accomplish their goals or deadlines. It means to protect your team when they need protecting.

To Boldly Lead means grabbing the corners of the blanket and shaking them forward; giving them hope and vision. It means navigating for them and bringing clarity in all situations.

To Boldly Lead means you place people first, because it is only through your people that things get done consistently and productively.

[tweetthis hidden_hashtags=”#BoldlyLead” url=”http://ow.ly/B5b3309TP7a” display_mode=”box”]To Boldly Lead means that your people are your highest priority at work![/tweetthis]

Boldly Lead with Critical Skills

If you want to Boldly Lead your team, there are tools you need to be ready to pull out and use constantly and consistently.

Empathy

To show empathy for others means that you have an interest in and relate to other people’s feelings. We show concern for when members of our team have issues, especially when those issues have a lot of emotional content. In an interview in Success Magazine, noted author Simon Sinek says it is as simple as saying the words “Is everything OK?

He gives a great example that he documented in his book Leaders Eat Last. In an interview with a Marine Corp officer about what makes them so special; why every Marine is ready to lay their life on the line for each other. The officer said you could go to any Marine Corp mess hall and you would see that the least in rank eat first and the high officers last. Putting the needs of our team members – especially their emotional needs – before our own goes a long way towards showing that they are important. What you get in return is commitment.

Start with asking. “How are things going?“, “Are you ok?“, “How are you feeling?”  And then listen. Don’t judge, don’t try to fix.

LISTEN.

Emotional Intelligence

More than just a buzzword, it’s an important skill for a leader.

Author and psychologist Daniel Goleman identifies five qualities you must demonstrate to achieve a level of emotional intelligence:

  1. Self-awareness
  2. Self-regulation
  3. Motivation (or passion)
  4. Empathy
  5. Social Skills

In other words, it’s not just enough to be self-aware (“I know I am a jerk sometimes”) we must also learn to control that and have the passion for others to want to, the empathy to understand how it impacts others, and the social skills to implement it.

Emotional Intelligence can only be effectively achieved through a commitment to daily personal growth. Develop a plan of intentional growth that helps you become more aware of your strengths and weaknesses, and follow a specific plan of daily improvement.

Strategic Planning

This is where vision and navigation come in. Seeing the road ahead and the path to take. Anticipating the roadblocks and obstacles and knowing how to overcome them or get around them. Coaching your team on how to move ahead and stay consistent with your mission and values.

Communication

Author and former presidential speech writer James Humes says it best: “The art of communication is the language of leadership.”

Is it any wonder that survey after survey, year after year, identifies communication as the number one skill sought by employers?

Learn and develop active listening skills. Study not just what to say but how to say it. Understand how personality types affect how we communicate. You will use this tool every day, all day.

Calendar

What does a calendar have to do with being a leader? 

Close up of arms of woman holding schedule. She choosing certain dateUse it to schedule your personal growth time (minimum 30 minutes a day), your reflection and navigation time. Everything you absolutely need to do.

I don’t know who originally said, but I heard it from Michael Hyatt: What gets scheduled gets done.

What else? Fill in the calendar with every person’s birthday, partner’s birthday, anniversary, children’s birthday, work anniversary, and other significant dates. Add a reminder to each. Make a point of recognizing each of them.

Making them important by remembering what’s important to them.

What tools do you use to Boldly Lead your team? Identify tools you need to add to your toolbox. How are you going to change things?

Share your thoughts here or email me at psimkins@BoldlyLead.com.

It’s Time to Throw Out Employee Probation

Have you ever seen a Company policy that doesn’t benefit anyone and yet still persists as a standard policy?

I’m sure you have. So have I.

One of the worst offenders is the employee probation. It serves no real purpose, provides no real benefit, and yet is put into place in virtually every organization.

It’s time for probation to go.

Instead let’s spend more time building relationships that equip and empower employees for performance.

Probation Means Employment at Will

If you have ever worked for anyone else – big company, small company – you were probably hired under “probation”. In most cases this probation is around three months but sometimes even goes as high as six months.

Probation Next Exit Road SignThe idea is that the company has a chance to see how you work out before fully committing themselves to permanent employment for you. In theory within the probationary period they can let you go just because you wore a brown suit instead of a blue suit one day.

Legitimate Reasons for Employee Probation Termination

Usually the reasons aren’t so petty. In fact, according to one study by Spring Personnel here are the most common reasons for dismissal during probation.

  1. Poor Performance.
  2. Absence.
  3. Lateness.
  4. Gross Misconduct.
  5. Sickness.

Which sounds a lot like the reasons for firing people when they aren’t on probation.

Even then, only about 13% of the companies surveyed actually reported an employee not surviving the probation.

Now, a qualifier: those statistics are from the United Kingdom where the rules are different than they are in the United States.

How Employee Probation Works in the United States

In the U.S., rules vary from state to state and, in fact, there are very few rules about probationary periods at all. Many states, such as Florida where I live, use the standard of “employment at will“. Without getting too legal, it basically means that your entire employment is based upon the whims of your employer unless you have a specific employment contract in place. So even after your probation is over, an employer can terminate your employment without real cause. It’s almost like your probationary period goes on forever.

So if you are an employee, probationary periods certainly offer no benefit to you.

Probation Offers No Real Benefit to Anyone

It appears that if you are an employer a probationary period may not offer too many advantages either.

In the article Beware of the Initial Employment Probationary Period, HR Consultant Amara Marcoccia says that probationary employees pretty much have the same rights by law as non-probationary employees.

That means they can file lawsuits and administrative complaints against you whether on probation or not.

No Real System in Place

Even more interesting, Amara interviewed companies about why they had a probationary period.

They didn’t know.

When asked what was different after the probationary period was over,

they didn’t know.

So part of the problem is that there is no real formalized process in place to move an employee from “probation” to regular employment. Even if there was, there is still no real guarantees either way.

So why do we have employment probation?

The policy was initially implemented with organizations that had to work with labor unions. Since there is a level of skill involved in most union-related trades, competence is a factor. Unions don’t want skilled members being subjected to the whimsy of the company and the employer doesn’t want to be stuck with someone who doesn’t have the skill set.

So a collective bargaining agreement removes the privileges of the union’s grievance process for a probationary employee terminated within the probationary period. In other words, until they complete probation it is employment at will. It only applies to trades covered by the union.

So that’s the big issue. Without a union and/or collective bargaining agreement, depending on which state you live in, there is no protection for either employee or employer in an employment probation policy.

Benefits of Probation Without the Hassle

Mentoring New EmployeesSo what if we invest in hiring slow and firing fast. What if we focus on aptitude and attitude instead of solid resumes?

Maybe instead of worrying about probation, we worry about employee productivity?

What would change if we put ourselves on probation?

Employer Probation

Imagine that upon hiring a new employee, instead of giving them a probation we make an investment in productivity.

1. Assign an experienced competent employee with an excellent attitude to be their mentor.

Lockheed Martin does on-boarding fairly well and this is one of the things they do. It helped me a lot to have someone who knew the ropes helping to hit the ground running. When I arrived at my workplace, the mentor had everything in place that I needed. Later, I got to pay it forward with a new employee.

2. Block out time on our calendar for regular meetings with the mentor to track progress.

You can’t be there every moment. It helps to be able to depend on the insight of someone who is having close daily contact with the new hire.  Doing this also means you can more quickly respond to signs of problems.

3. Schedule time to meet and talk with the new employee over coffee or lunch to get to know them and build connection.

The more you get to know them you get to know what they like. You get to know what drives them. Then the easier it is to provide circumstances that motivate them and provide work that inspires them.

4. Invest time and money into equipping them to do the work we hired them for.

Just because they had a good resume does not mean they have everything they need to do what we want them to do. It’s important to remember the old adage here: the only thing worse than training them and they leave, is not training them and they stay.

5. Implement a 360 assessment at the end of 90 days to find out where both employee and employer are in terms of gelling together.

You want to be assured that they get along with others, they fit with the team, and they add value. They want to feel comfortable, welcome, and a part of things. If either of you feels queasy about things, this is the time to discuss it.

6. Set goals for how to move forward.

If employment continues at this point, you know want to set the bar higher. Mutually agree on productivity and development goals that gets the most out of the employee and provides the greatest benefit for everyone.

Is it possible that from that we would end up with someone better prepared to significantly raise their productivity? How do you think they would feel about about you, about their co-workers, and about the organization as a whole? How would that affect their attitude?

What do you think? Is it time to terminate probation? Share your thoughts here or write me at psimkins@BoldlyLead.com.

If you want to talk about how I might be able to help your organization move to Boldly Lead your teams, schedule an appointment with me right away.

You, Sir, Are No George Washington!

Can the leadership of a modern president measure up to George Washington or Abraham LIncoln?

It seemed to be a good time to look at it in light of the current circumstance and my personal circumstance.

Here in the U.S. it’s President’s Day, celebrating that both George Washington and Abraham Lincoln were born in February. It is a holiday for students, government employees, and banks, but not for everyone else, including Performance Management Trainers. The result of that is the amount of distractions around the house will make it difficult to get a lot done today; hence why you are getting this a day late.

Are you a “lessons learned” kind of person? You know, the one who looks for a lesson in everything? I try to be and that’s what led me here.

From a little research and reading, here’s what we know about the leadership of these former presidents.

Washington Showed Great Character in Leadership

What is cited repeatedly is Washington’s great moral leadership in the fledgling nation. It started when he was the army general and continued from there.

Multiple times the opportunity was presented for Washington to take over the country in an almost dictator like government. He repeatedly refused.

The Leadership of George Washington and Abraham LIncoln helped make the United States great.

Instead he helped steer the leaders towards a representative government. Once the government was formed he immediately resigned his commission in the military.

He refused a third term as president as he felt that it would be too easy for a leader to become a dictatorial type leader with that many terms. Of course, a law to that effect wasn’t passed until after Franklin Delano Roosevelt served four consecutive terms.

Lincoln’s Leadership Reunited a Nation

First, despite what you might see in social media, Abraham Lincoln is not the father of the Internet quote. He was, however, an excellent communicator. As an example of that, look at the Gettysburg address. Edward Everett, the main speaker at Gettysburg that day, spoke for over two hours. Lincoln’s speech lasted about two minutes.

Which one do you remember?

However, that was not the primary skill that led to his leadership success. According to an article by Catherine Moreton titled 10 Qualities That Made Abraham Lincoln a Great Leader, Lincoln consistently displayed several top leadership characteristics, among them:

  1. Capacity to listen to different points of view
  2. Willingness to share credit for success
  3. Ability to communicate goals and vision

It was these characteristics and others that helped Lincoln garner the support he needed, to empower military leaders to move forward, and after the war to bring the states back together.

Presidential Qualities For Successful Leadership

Presidential Historian and Author Robert Dallek in his book Hail to the Chief: The Making and Unmaking of American Presidents wrote that any U.S. President has required five qualities to be highly successful in that demanding role.

  • Vision
  • Pragmatism
  • Consensus Building
  • Charisma
  • Trustworthiness

Both Washington and LIncoln had a VISION of how things should be and it was unshakable. They communicated it to those around them consistently.

Both had the sense to face the harsh realities of their circumstances yet did not let their PRAGMATISM interfere with the vision they wished to achieve. Facing reality helps you to develop better plans for success.

Both looked to BUILD CONSENSUS around them. Washington convinced the continental congress to take actions to establish the structure of our nation’s government. Lincoln worked with the legislature and other leaders to get everyone to agree on the proper path to take.

Both had the CHARISMA to attract and influence others, much of that not through a bombastic or highly outspoken style – Washington in particular was somewhat soft-spoken – but through the attraction of their character.

Both men were considered very TRUSTWORTHY. You could believe what they said and you could count on their word. Neither let their ego get in the way.

So, the BIG QUESTION You Knew Was Coming

Using the qualities listed by Dallek, how do our modern presidents rate?

Put aside political bias for the moment and closely examine from George W. Bush to Donald Trump. Which qualities stand out in each of them? Which do they lack? How did (does) that affect their performance and outcomes?

BIGGER QUESTION

How do YOU rate on each of these qualities? What do you lack? How does that affect your desired outcomes?

The same qualities that help a U.S. President be successful are the same ones that can help you.

Trustworthiness is a key. Without trustworthiness nothing else is possible. Do you trust your people? Can they trust you? Learn more about the importance of trustworthiness here.

With that, you can effectively share your vision of what you want to accomplish, seek consensus with those around you, use a pragmatic outlook to anticipate and overcome hurdles, and use your natural charisma (we all have it) to influence others to work alongside you.

What’s the quality that you have the hardest time developing? Share Your thoughts and challenges with me. If not here, email me at psimkins@boldlylead.com or text me at 321-355-2442.

Failure to Engage

Most corporate efforts to solve employee engagement problems is making things worse instead of better. It’s an epic fail.

Here’s why.

The Employee Engagement Dilemma

employee engagement imageFor the last several years now, organizations are becoming more and more aware of the epidemic proportions of employee disengagement. It’s not just in the United States, it is world-wide.

Despite the awareness and the efforts to stem the gushing flow of blood, the problem isn’t getting better.

In fact, there are some signs that it is getting worse.

Updated research from Gallup, OfficeVibe, and others reveals the awful truth.

A whopping 88% of employees don’t have a passion for their work!

An almost equally large 80% of Senior Managers are dispassionate!

The cost to corporations is now OVER $500 Billion annually!

Calculate Your Own Impact

If you want to figure it out for your company, try this ROI Calculator from OfficeVibe.

I did a sample just to give you an idea.

Say you are a small business. If you have

  • 100 Employees
  • $50,000 Average Annual Salary
  • 45% Turnover Rate (one local company I know of actually has this)

Then you could save over

$1, 405, 641 a year

through better engagement.

Let’s take a bigger company.

  • 1,000 Employees
  • $80,000 Annual Average Salary
  • 30% Turnover Rate (better but still high)

Then improved engagement will save you

$17, 666, 485 a year!

So why, then, in the face of the wonderful financial and productivity gains to be made with better engagement; why is it that we can’t seem to make things better?

Let’s start with a little story.

Bacon and Egg Breakfast

It’s an old joke but one of my favorites because it never really loses its relevance.

bacon and eggsA chicken and a pig are walking down a street and walk by a diner. Painted on the plate glass storefront window of the diner is an advertisement for a Bacon and Egg breakfast. Probably with toast but that’s not relevant here.

The chicken proudly perks up and says, “Look! If it wasn’t for my contribution that breakfast would not be possible!”

The pig says, “Yeah, for you it’s a contribution! For me, it’s total commitment!

It’s a great story for the difference between involvement and commitment. It’s also a great reason why our engagement efforts are failing.

Failure to Commit

From researching this, the conclusion I have drawn is that most organizations are failing to resolve employee engagement issues because they have not made it a priority in their strategic plan.

They are INVOLVED in employee engagement but are not fully COMMITTED to it.

In other words, they are the chicken and not the pig.

Here’s some examples of “solutions” to employee engagement that I have seen:

  • Taking the annual employee survey and re-packaging it as an Employee Engagement Survey.
    Incidentally, most companies are taking about the same amount of action from it now as they did when it was just an Employee Survey; that is to say very little if at all.
  • Creating new metrics to study employee engagement
    Don’t misunderstand. Metrics can be a valuable information source – if you know what you actually need to measure and if they can provide guidance to resolve issues. Otherwise, it’s just numbers. The other issue I have here is it is important to remember that with Employee Engagement not everything that counts can be counted.
  • Adding new benefits to the employment package.
    This is related to the old-school thought that all you have to do to make people happy is offer them more money and more bennies. Despite the mounting evidence that is doesn’t work and never did work, people still use it.
  • They focus on improving employee happiness
    On the surface, that seems logical. Where it falls down is that it makes an incorrect assumption. This approach assumes that a happy employee is a productive employee, yet this is NO EVIDENCE to support this.

These and other approaches will likely fail. While there is no one cure-all for employee engagement, the evidence seems to suggest that until Employee Engagement is made a STRATEGIC PRIORITY FROM THE TOP DOWN that anything we try will be a failure.

What does that look like?

  • A clear and concise mission statement and corporate value set lived out (and emphasized) from the top.
  • A well-defined leadership development track that focuses less on management technique and more on real leadership skills.
  • A improved system of hiring that focuses on character traits as strongly as skill sets.
  • A structured ongoing program to equip and empower employees to perform with excellence.

It’s time to stop being the chicken and become committed like the pig.

What engagement fails have you seen? What hurdles do you see in implementing real solutions? Share your thoughts here or email me at psimkins@BoldlyLead.com