Nurture The Success Around You

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The Animal Nature of Nurture

One of the benefits of living in Central Florida is all the attractions around here. One of the attractions, of course, is Sea World. Sherry and I love to watch the animal trainers work with the animals at Sea World. It’s really interesting how they can do so well with it. There seems to be a very special relationship with the animal and many a trainer will tell you exactly that.

Recently I discovered how they are able to work with them so effectively. When an animal trainer is going to work extensively with an animal, it is critical during a developmental time that the trainer spend one-on-one time with the animal.

They will feed the animal
They make physical contact
They talk to the animal and encourage it.

This nurturing, one-on-one time allows the animal and the trainer to build reciprocal trust. The reciprocal trust and the nurturing that allow the trainer and animal to be able to work together effectively and safely.

The Human Nature of Nurture

As humans, we aren’t any different. We need nurturing ourselves.

We are all desperate for people to recognize that we are significant
We want them to recognize that we have an impact.
We want them to encourage us
We want them to guide us.

We all need that.

Giving Nurture

The flip side is that we all have the ability to nurture other people, it doesn’t come out naturally. It has to be intentional and it has to be developed over time.

Why would I want to bother to do that in a business environment or as a leader?

When we are able to nurture people, we are able to connect with people. When we can connect with people, we can build our influence with them. When you can build our influence, then you can help them get the most out of themselves. That’s what we want to able to do as a leader or businessperson: get the most out of others.

[snaptweet]”People don’t care how much you know until they know how much you care.”[/snaptweet]
John Maxwell

Here’s some things you can do to build those nurturing relationships:

COMMIT TO PEOPLE – you have to be committed to their development. It doesn’t mean you are an enabler, it doesn’t mean that you take over their lives; it simply means that you provide the circumstances and that you are committed to helping them help themselves if they are willing to take the steps to go in the right direction.
BELIEVE IN PEOPLE – If you don’t believe that they can become better or that they can achieve greater things, then you are not going to be able to get anything out of them because that belief will show through. Whether you believe they are worthless or believe they are worthwhile, it will show through in everything you do.
GIVE WITH NO CONDITIONS – Pour yourself into them and do it without setting any conditions. A lot of people thing that giving is a reciprocal thing; I do something for you and you do something for me. No conditions here. Go in and pour yourself into them simply because you want to see them get the best out of themselves. You will benefit in the long-run but you can’t go into it with the expectation of a tradeoff because there isn’t necessarily going to be one.

Why Integrity is the Core of Your Business

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It Comes Down to INTEGRITY

If you take a quick look back in history for the last 20 years or so, integrity in business has seemed to take a huge hit.

If any of these names seem familiar to you then you can relate to what I am talking about. All four were giant, multi-national companies that had equally giant implosions due to a lack of integrity inside of the business.

Failure From Way Back

Another example: Dutch East India Trading Company. Another huge, multi-national company that fell apart after more than 100 years in business due to massive corruption. And that was in the 1700’s.

A lack of integrity isn’t unique to this generation.

Integrity That Drives Business

For contrast, look at Johnson and Johnson, the makers of Tylenol. One of the items in their mission statement is that they will do all things with “honesty and integrity”. They have placed a huge focus on the well-being of their customers as being vital to their success. Executive management is asked to agree to and commit to all of this in order to be part of the organization.

Putting It to the Test

Back in 1982, there was a big scare with Tylenol. Several containers had been tainted with poison and several people lost their lives as a result. Within hours of the discovery of this, the President of Tylenol ordered the immediate removal of all containers of Tylenol from store shelves across the country. This despite the fact that this would cost the company millions of dollars (over $100 million). Someone later asked him how he could make such a decision so quickly in the face of the consequences involved, including the financial hit. He responded that he was simply acting in accordance with the values they had agreed upon from the very beginning.

“It is not hard to make decisions when you know what your values are.” -Roy Disney

The result today

Tylenol is one of the most trusted brands and Johnson and Johnson is doing well.

Integrity Matters!

It is the foundation of creating long-term, sustainable success in your career or your business. If you don’t have integrity, it becomes clear to everyone sooner or later. It permeates everything you do, everything you say, and everything you say about what you do.

Build integrity to build success.

So here’s three things you can do to build or maintain your integrity:

BE TRUSTWORTHY – It starts with honesty. It continues with showing respect to everyone. Give it before they earn it and until they unearn it. Be consistent in how you treat people, with caring, consideration, kindness, and politeness.
BE RELIABLE – Don’t ever promise what you can’t deliver and always deliver what you promise, no matter the cost. Let people know what and who they can count on.
DO TOUGH, UNPLEASANT THINGS FIRST – The benefits for you is that it gets em over with, it makes the rest of the day better by comparison, it gives you confidence, helps people develop confidence in you, and identifies you as one who can get things done.

What are other qualities you can think of that demonstrate INTEGRITY? Share your thoughts here or contact me at psimkins(at)BoldlyLead.com.

Doing Right More Often, More Quickly, More Reliably

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Doing Right Means Making Right Decisions

Hard Decisions

It seems one of the most difficult and terrifying things we do as an individual or a manager of an organization is make decisions. In the background is this agonizing thought that somehow the decision we make is going to send us or our organization irrevocably in the wrong direction and it will lead to disaster. As we mature over time, we find that it’s just not true; we will almost always find a way to recover. But we can all learn to be better decision-makers.

First understand that generally there are three categories of decision-makers who make mistakes.

Snap Decision-makers who take immediate action because they think they need to act quickly without exploring options or gathering information. Sometimes that works and sometimes it doesn’t. When it doesn’t work, it can be disastrous.
Deliberative Decision-makers want to make sure they have explored all the options and want to make sure they have ALL the information before they make a decision. The problem is you will NEVER have all the information and often if you deliberate too long you can miss valuable opportunities.
Never Decision-makers are ones who because decision-making is so hard don’t ever make a decision. Of course, the fallacy in that is that not making a decision IS a decision and one that almost ALWAYS leads to disaster.

Inability to make decisions is one of the principal reasons executives fail. Deficiency in decision-making ranks much higher than lack of specific knowledge or technical know-how as an indicator of leadership failure.
-John Maxwell

The good news is that there are ways to make better decisions and make them faster and easier. It will never be easy, but it can be easier. And it starts with applying three keys.

KNOW YOUR CORE VALUES – here’s a tip: if they aren’t written down somewhere, you don’t really know your core values. You want to have them written down where you can refer to them again and again. This is the foundation of what you stand for.
FOCUS ON YOUR PURPOSE OR INTENT – Either as an individual or as an organization. When you look at the options of a decision, you will examine each as to how they match up to BOTH your core values and your intent or purpose. If they don’t match up to both, it is probably not the right option for you.
SEEK WISE COUNSEL – Line up beforehand people whose opinions you trust and will allow you time to ask them questions and will ask you questions in return. They will give you perspective and help you consider options. THE DECISION IS STILL YOURS TO MAKE, but wise counsel can help guide you to making better decisions.

Five Ways to Become Trustworthy

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Number One Trait

Some years back UCLA did a survey of 1300 executives around the country and they asked for five traits that were keys to advancement for employees. All 1300 of them included INTEGRITY somewhere in the list.

Here’s the real kicker.

71% of them rated INTEGRITY NUMBER ONE!

Being TRUSTWORTHY is an integral part of integrity. So, obviously, being trustworthy is a critical character trait if you want to move up the corporate ladder, keep your employees, or build your customer base.

Bob Burg will tell you that

All things being equal people will do business with people they know, like, and TRUST.

The first law of the Boy Scout Law, which defines how a Boy Scout is supposed to live their life, is A Scout is Trustworthy. Here’s the explanation:

“A Scout always tells the truth. He is honest and keeps his promises. People can depend on him.”

Our trustworthiness is also quite obviously a key to our relationships with others. If your spouse or significant other can’t trust you, the relationship is destroyed. If your friends can’t trust you and count on you, then they will simply no longer expect anything from you and eventually will simply stop being around you or having your around.

If your co-workers can’t trust you, then you will not be able to function as part of a team. If you employees can’t trust you, they will become disengaged and productivity suffers; not to mention the bottom line.

We know this, yet somehow the focus on trust seems to be lost somewhere in the desire to “close the deal” or secure what we want.

When we focus on trust, however, we find that acquiring those things and closing that deal becomes easier because of who we are and what we stand for.

When we are trustworthy, we are the go to person that everyone counts on to make it happen. That has value in so many ways, including financially.

Being trustworthy is the deal-maker…or the deal breaker.

Here are some ways you can build trust on a daily basis:

PRODUCE RESULTS – when you have a proven track record of accomplishing things people will trust you to do the things you say you are going to do. To meet the deadline or to accomplish the task no matter how challenging it is.
GIVE YOUR WORD ONLY WHEN YOU MEAN IT – Don’t make promises you can’t keep.
KEEP YOUR WORD AT ALL COSTS – This is critical. When people know that no matter what you are going to do what you say you are going to do, then your trustworthiness grows and builds over time.
BE CONSISTENT – Consistency is a key to both trustworthiness and integrity. People need to know what they can count on.
RESPECT YOURSELF AND OTHERS – When you show respect for other people and respect yourself, then people will believe and trust that you are who you say you are and you will do what you say you are going to do.

Zombie Nation Revisited – Engagement is the Cure!

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Are You in a Zombie Workplace?

Okay, it’s a little dramatic but it also brings to light a growing trend in the business world today.

Crashing economies, cutbacks, layoffs, and uncertainty leads people to become less engaged in the workplace.

Last year, I wrote about a Forbes magazine article that quotes a Gallup survey stating that over 70% of U.S. workers are less engaged in the workplace.

70%!

If that doesn’t shock you, it should! If you are a small business owner with employees, it should also scare you.

Your Business is in Danger

As a business owner, you are especially vulnerable to the consequences of dis-engaged employees. Teams grow divisive; managers treat employees badly; employees treat each other and customers badly; office theft goes up; productivity goes down drastically.

These people come and they go, they do the 9 to 5, they grow through the motions and do the minimum work to get by, and are not fully engaged.

Everyone loses.

LEADERS are to blame.

Everything Rises and Falls on Leadership -John Maxwell

Six Rules of Engagement

If you are a leader in your environment, here’s some things you can do to fix that and help prevent the zombification of yourself or your employees.

KNOW YOUR SELF – Too many times, people don’t realize THEY are the problem. You have probably worked for a leader who blames lazy employees, ethnic, racial, or generational cultures, bad economies, and a myriad of other reasons for why things aren’t going well. If you are a leader and your people aren’t following, YOU are the problem. Fix it.
GROW YOUR SELF – This is how you fix it. You can’t change them, you cannot change things like the economy or anything else beyond your control. What you can do is change YOU. Learn to become more optimistic, learn to develop the characteristics that you are seeking in employees. When I was a manager, I used to brag about how I made a point of hiring people better and smarter than me. That was so wrong. I couldn’t possibly do it. You attract what you are, not what you wish. If YOU grow, you’ll find yourself getting the kind of people you desire.
KNOW YOUR PEOPLE– Connect with them. It’s through relationships that people build trust, respect, and more like they are a part of things when they feel connected with you. When you can answer the three questions everyone asks in virtually ANY kind of relationship, then you can connect and influence them and they will become engaged. The three questions you must answer are:
- Do you CARE for ME?
- Can you HELP ME?
- Can I TRUST YOU?
FOCUS ON THE STRENGTHS – Yours and the people you work with. Focus on how you can best use the strengths they have to compensate for your weaknesses and help accomplish the company’s goals. That’s what a TEAM is all about.
REWARD THE BEHAVIORS YOU WANT – Not a lot of people do this. They spend more time rewarding they don’t like, but you want to spend time rewarding the behaviors you desire. Empower people, trust people, encourage people to accomplish the things you want them to do.
TAKE IMMEDIATE ACTION – when necessary; which is not the same as impulsive action. Don’t react impulsively, take the time to think about the appropriate response and then take the action now. People will respect you more for taking considered, decisive immediate action than if you hem and haw or you are impulsive.