The Dirty Secret of the Multitasking Leader and Why You Should Stop

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This Multitasking Leader Comes to a Screeching Halt

About few years ago, my son and I were driving home from a Boy Scout meeting. We turned through an intersection and proceeded a few hundred yards forward when I looked down to change the radio station. At the same time, the car in front of me decided suddenly that they wanted to turn right into a parking lot and hit their brakes. Lots of noise later, they have a beat up rear-end and my car is totaled. Thankfully, no one was hurt.

A Do Everything World

woman trying to multitask with two phones We all do it. Folding laundry and watching TV. Driving and changing the radio station. Texting on your smartphone while talking to an employee. Sitting in a meeting and sending an email. Trying to do more than one thing at the same time because we don’t think there are enough hours in the day. It’s called Multitasking and it is the biggest time waster of all!

“Wait“, you might say, “multitasking is a critical part of functioning in work and life today! How can you say that it is a time waster?“

Because it is. The evidence is mounting and irrefutable.

And you need to stop.

The Overwhelming Case Against Multitasking

A multitasking leader may argue that multitasking is essential. You think you need to be able to do multiple things at once to get everything done. Too many hours per day are already spent at work, so you may believe that if you don’t multitask that you will spend even more time and get few things done.

But numerous research studies suggest that actually the opposite is true. It is BECAUSE you are multitasking that you aren’t getting things done! Here are some of the more recent studies and the conclusions they have made about why multitasking is detrimental.

You are MORE EASILY DISTRACTED. (Stanford Study)
Your MEMORY GETS WORSE. (same as above)
You become more ANXIOUS AND DEPRESSED (Plos One)
It actually makes you LESS EFFICIENT AND LOWERS PRODUCTIVITY (JOEP Vol. 27 Issue 4)
Evidence shows more mistakes are made when multitasking instead of focused work.

Your Bad Multitasking Self

The idea is that if we are multitasking then we are working on multiple things at the same time, juggling everything and keeping things going.

But that’s not what happens. In most cases what happens is it simply means that you are doing multiple things badly.

It doesn’t help that multitasking is encouraged by many employers today. First, many companies advertise jobs where they specifically state in the job requirements that they want someone who can effectively multitask. I guess my question is, how exactly do they measure that?

Secondly, with layoffs and streamlining, employers tell the survivors they must learn to do more with less, which unfortunately includes less staff. But not less work. While they don’t explicitly say it, they expect you to pick up all the slack and still do it within the same time frames. So your choices at either to put in twice as much time or “multitask”.

You are not Multitasking

multitasking in Windows Further, understand that what you are doing is not actually multitasking.

It is actually just task-switching.

What it reminds me of is the Microsoft Windows operating system on computers. Early versions of Windows offered a way to jump between tasks. You could still only run one thing at a time, but you could jump between applications. That was called task-switching. It wasn’t until later versions where Windows would allow you to actually run multiple applications at the same time.

What we do when we allegedly multitask is the first one – we are simply task-switching. Problem is, we aren’t a computer with an operating system designed to do that, so we have a lot more trouble than Windows did jumping from one task to another. And that’s saying something.

Proof that multitasking takes longer

We are actually designed to focus on one thing at a time. Again, lots of research to support this. Health Magazine cites a 2013 University of Utah study that found the better you thought you were at multitasking, the worse you actually were.

However, you may believe you are an excellent multitasking leader. As I have presented this information to groups in the past, there many in the crowd who, despite the overwhelming evidence, maintain that they are an excellent multitasker.

Let’s put that to the test

This test is derived from Dave Crenshaw, author of The Myth of Multitasking.

Part 1

Get out a sheet of paper and lay it down so it is wider than it is high (landscape style).
Draw four lines across the paper.
Get someone to time you on this. On the first line write “multitasking is a thief“. On the second line write the numbers 1-21. Record the time it took you to do both tasks one after the other. It should be about 30 seconds or less.

Part 2

On the next two lines you will do the same thing, again being timed.
This time, you will write a letter on line 3 and then a number on line 4, then back to line 3 and another letter and then a number on line 4.
Do this until done. Record your time.

You should find that A) it took you much longer, B) you likely made a mistake, and C) it was more stressful.

The Conclusion

In summary, you suck at multitasking.

And so do I and so does everyone else.

So, if you were doing something else while you were reading this, stop.

Now leave your comments and thoughts.

Okay, now you’re done. Go back to that other thing.

Leadership Time: The Number One Tool for Leaders to Be Effective

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Finding Leadership Time

now clock.. Demands on our leadership time are everywhere. There’s lots of information out there about time management and how to find more time and get the best out of your available time. In our world, we have lots of things that demand our time and want a piece of our day.

Our work which can take 40 or more hours a week
Our house which demands we clean it occasionally
Our family which would like meals every now and then
Our kid that would like us to take them to dance class
Our other kid that would like us to them to football practice
Our other other kid who would like a playdate
Our elderly parents who would like use to drop by and help them with something
Our church committee that wants us to volunteer to help out with the rummage sale
Our spouse who would like us to pay a little attention to them while they tell us about THEIR day
The dog who would like to go for a walk
Our laundry that needs to be washed
Our friend who would like to catch up over coffee/beer
Our local charity that wants us to participate in a fund raiser

And the list goes on. From the moment we rise until we collapse exhausted in our bed, there are demands on our time. They come at us from all directions and call us to action on their behalf. And we respond, because we are people of action and people of action take action when called upon in the service of others, right?

Too Much

So, how do you deal with all that? Isn’t there some special trick or time management technique that is going to help me get all this in? Isn’t that some super secret technique that I can apply that will help me manage and free up my time?

The Time Management Solution

Well, as a matter of fact, there is! This is actually a secret that has been available for centuries but little used as of late.

In fact, it seems like many people aren’t even aware of this secret, not even sure of its existence.

It is both simple and hard.

Yet if you apply it constructively, you will be amazed at how much time it will free up.

Do you wanna know what this secret is; the key to handling your time with skill and clarity?

Here it is.

Listen up!

Come closer!

The secret is:

Say NO.

no is one of the best time savers in the world

No joke! It’s that simple. Say NO. When someone says, you are such a go-getter can I convince you take on another project for our church committee?

NO.

You don’t owe an explanation. They are not entitled to one.

You are not an evil person for saying NO. You are not selfish.

In fact, you are being considerate and caring. You are wanting to save yourself for the things where you can really add value by choosing the places you serve and when you serve. A Mayo Clinic report even suggests that learning to say NO is healthy, allowing you to be at your best for others.

In context, the key is you are not going to say NO to everything. However, you are going to say NO when the activity is not the best use of your time, talents, and abilities.

You will say YES where the opportunities to serve allow you to provide maximum value. As John Maxwell says, you must learn to

Say NO to the good so you can say YES to the best!

A Story of Not Saying NO

Years ago, I was asked by my church to serve as the church treasurer. A high profile role and I was lured by the promise that such a position would bring me to the forefront of the leadership within the church. Let’s be clear. I will likely never be known as a financial wizard. My wife, Sherry, balances the checkbook and handles accounts. She is good at that. I am not and don’t really want to be. Despite all that, I said yes.

Big mistake!

Because of my lack of skill, it took way too long to complete any of the responsibilities of the role. Balancing accounts became an all-nighter. This was not made easier by my general distaste for doing any of it anyway. So my motivation waned, the job suffered, and eventually I left the role by mutual agreement.

I said yes to the wrong thing. It was not the best use of my skills and abilities and did not allow me to provide maximum value to the church, so we all suffered as a result.

Get Your Leadership Time Back

Employ the secret today.

Expect the best out of yourself and refuse to be placed where you cannot give it.

Do yourself and others a big favor and employ the strongest leadership time management tool you have: your ability to make a choice.

How to Say No Gracefully

I learned this secret from Bob Burg. I have applied it many times and it works just great! If it works for you, the credit goes to Bob.

When someone makes a request you wish to say no to, use a response that is both gracious and polite. Simply say,

“Thank you so much for considering me. While it is not something I choose to pursue, I want you to know how grateful I am that you thought of me.”

If they press the matter, give a shorter but final response. Still polite and gentle.

“I would rather not. Thank you.”

As I mentioned earlier, the one thing you NEVER DO is give a reason for saying no. When you give a reason, you have now opened discussion for someone to convince why your reason is wrong, ill conceived, or thoughtless. Don’t.

Choose to give your best by saying no.

Struggling with how to communicate effectively with the people who matter? I can help you with strategies to make you more effective. Contact me TODAY for a free Discovery Strategy Session.

Creating High Performing Teams: Why Empowerment Means Engagement

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Empowerment is a Win-Win

What would your life be like if all of your employees were a high-producing sales force and an outstanding customer service staff rolled into one?

What if you could take a day off, confident that effective work would be done. Problems would be solved without you having to step in?

It’s not just a dream, it’s what happens when you practice empowerment.

It Starts with Hiring Smart

Years ago, I started a career counseling business. One of my bragging points I used to say was that I hired people smarter than me.

Call it karma or whatever, I later took a job with a company called Sherikon that specialized in government service contracts; in fact it was their lifeblood. It was a private company and the owner/president, Ed Fernandez, was a great presence and leader. He used to constantly brag that the success of his company was that he hired people smarter than him and then got out of their way and let them do their job!

It’s Also What You Do AFTER You Hire Smart

That’s not the complete story, however. Not only did he hire people smarter than him (or so he says) but he also equipped them and empowered them to do their jobs for the welfare of the organization. And that’s important.

Here’s how he did it. They lived and breathed on government contracts. Therefore I and every other new hire attended a multi-day training course on how to seek out, pursue, bid, and secure government contracts.

I found out that every single employee in the company was put through that training. Line workers, administrative assistants, all the way up (and down) the ladder. EVERYONE.

Equip and Send

Not only that, but after we completed the training we were told that we were AUTHORIZED to go out and get contracts. If we did, then we would be placed on the work for that contract and if possible trained to be the project manager. So there was not only benefits for the organization but the individual employee as well.

That’s what we want as well: every single employee working for the welfare of the organization. Whether through increased sales, outstanding customer service, or top-level efficiency. And all without us having to put our fingers in.

Empowerment Starts with Building Believers

Zig Ziglar used to say you need the mindset that the Sales Department is not our whole company, but our whole company is the sales department. Every employee from the janitor to the CEO emulates the values and speaks the gospel of the organization. They represent that in the way to they speak to EVERY SINGLE CALLER and customer.

Here’s the catch.

Your employees can only effectively represent the organization IF they understand it’s values and have bought into it. IF they are provided with the tools they need to communicate the message. Only IF they KNOW they are given the authority to set the stage for sales, provide over the top service, and solve problems. No one can represent effectively and consistently what they don’t understand and don’t believe.

How Successful Leaders Empower Their Team

Model Expected Behavior – Demonstrate the behavior you desire. Do as I say and not as I do did not work when you were a kid and it won’t work with your team. You must daily model whatever behaviors you expect from them.
Set Expectations – This is critical. You must let them know exactly what you expect from them. Without this, it is almost impossible for them to measure up and you will be disappointed. So will they and they won’t try again.
Equip Them to Do It – Provide them with what they need to do the job. You can’t just say, “yeah, go out and get government contracts” and not train them on how to find them, bid on them, and secure them.
Go Hands Free – If you are the person who has to have their fingers in every pie or have total control then you are not really empowering people. In addition, you are not going to get the results you want. You have to be able to let go of things. This is the hardest thing for entrepreneurs to do. They spend so much time being involved in everything out of necessity, it’s hard to let go when it’s no longer practical or desirable. Remember the objective here is not just benefit the organization or the employee but you as well.

Empowerment is always a win-win situation. Employees who are empowered are more engaged. Therefore they are more productive. The organization wins, they win, and the customer wins.

And you get a more peace of mind and perhaps even a little more time on your schedule.

I would love to hear how you or your organization empowers their employees. Leave your comments here or drop me a line at psimkins(at)BoldlyLead.com.

And HEY, why not get a copy of my e-Book 15 Innovative Ways to Show Employees You Care! It’s my gift to you. Get it now!

Eight (8) Reasons Why You Need a Leadership Coach

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Compelling Reasons a Leadership Coach Can Help

Everyone needs a sounding board. In all my years in business, I have as yet to meet a single person who was so supremely confident in every decision they made that they needed no feedback. That’s where a leadership coach can help.

A Valid Sounding Board

The problem with most of the sounding boards that leaders tend to gravitate towards is that they have skin in the game. They have some sort of vested interest in the outcome. Talk to a colleague, chat with an assistant, share with your spouse. They are involved somehow. They can’t disconnect themselves completely from the situation enough to give feedback that isn’t somehow skewed. It’s not necessarily intentional, it’s our nature when our own emotions or well-being is involved.

By contrast, the Leadership Coach can provide that perspective. They can listen objectively. Ask questions. Challenge assumptions. Best of all, they help you discover the answers hidden from you.

“Does coaching work? Yes. Good coaches provide a truly important service. They tell you the truth when no one else will.” –Jack Welch

A Leadership Coach is Not a Consultant

In fact, an important distinction is that a leadership coach is NOT a consultant per se. A consultant gives you answers. They are typically expert in your industry. And they are good for that. If it is a question of process, a consultant is a good option.

It’s Rarely a Matter of Process

The thing is that the issue is rarely one of process. It is usually one of leadership and people. No one can give you the answers to that because the correct approach is one that is inherently you. A leadership coach can help you find that answer that is only inside of you. And it will be the best solution because it is yours and not someone else’s.

A Leadership Coach is an Expert

So an excellent leadership coach does not need to be an expert in your field. That’s not where you want the answers. They do need to be an expert on leadership. And communication. and relationships.

More Reasons for a Leadership Coach

The right coach provides benefits that are almost unfathomable for the leader. Here’s some of the other benefits provided by a leadership coach.

Experience is NOT the best teacher

You have most likely heard that phrase from someone at least once in your life. Maybe you have even used it. But it’s a lie. We all have experiences every moment of every single day of our life. If experience was really the best teacher shouldn’t we be pretty close to perfect by now?

Therefore it’s not the experience, it’s the lesson. If we spend time REFLECTING on our experience there is a lesson to be derived. We can take the pain of the experience and turn it into something that adds value to us. A leadership coach plays a vital role in helping you find those lesson gems inside of each experience. That’s hard to do on your own.

Your WHY can get lost in the woods

There is the old saying that when you are up to your ears in alligators it’s hard to remember that your objective was to drain the swamp (there is absolutely no political commentary there). When we are dealing with the crisis of the moment we can get lost. We forget WHY we are doing what we do to begin with. Your coach will help you keep your eye on the prize, bringing you back to center when you need it.

Focus or flurry

Action alone isn’t necessarily useful. As John Maxwell says, many people major in the minors. We spend a lot of time being active and busy. Is the right actions? The right kind of busy? We can busy ourselves with a flurry of actions that get us no closer to our goals. A leadership coach will help you focus your efforts so that they are more productive and more in line with your personal or organizational goals.

Overcome Resistance

All of us are naturally resistant to doing anything that puts us out on the line. So if you find yourself having those feelings know that you are in good company. Left on our own, we will often give in to that resistance. Even the high achievers you see give in to resistance a lot more than they would likely want to admit.

Yet study after study has shown that we are less likely to give in to resistance when someone else is holding us accountable. A coach who knows the actions we have determined and the deadlines to meet keeps us in check. Can’t just anyone do that? Only if they are there specifically for that purpose. A leadership coach will know how to help you move past the resistance and go forward.

Clarity

Sometimes our actions are like driving through the fog. We are getting work done but not really sure where it’s taking us. We see a little ahead but can’t really see the road fully. This is where a coach who is not an expert in your field can really be a benefit. A coach who doesn’t make assumptions based on industry knowledge will ask questions others won’t. You explain it and just that process can lead to thoughts that break down mindsets that block us. We get clarity when we see beyond where we are.

Save time

A coach can help you get there faster than you would likely do on your own. Because of the all the other things a leadership coach can do for you, you spend less time spinning your wheels. You benefit from more productive time. You become more effective.

Get from here to there

If your intent is to move forward, a leadership coach can be the bridge that helps you get from here to there. Where is there? It’s wherever you want to be. A coach will help you define in specific terms what your THERE is and develop a specific plan to achieve it. No one does it alone.

A coach is dedicated specifically to your success. They won’t drag you there or stand behind you pushing. However they will walk alongside you as a friend and a guide.

Find out how a coach may help you. Schedule your FREE Discovery Strategy Session with me today!

How Setting Boundaries Works with the Lone Wolf

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Boundaries Make the Team and Make the Player

Leaders help make people more productive by setting boundaries for work. Call them expectations, guidance, or whatever other word you choose to use there; except limits – don’t ever use limits. It seems like semantics but it’s not. Limits are perceived as repressive while boundaries or expectations are seen as guiding. Words matter.

Boundaries with the Lone Wolf

Boundaries are especially useful when dealing with the lone wolf team member. Every leader will encounter a lone wolf at one time or another in your journey. You probably recognize the type. They are part of your team yet seem to do their best work when left alone. The lone wolf may likely get along with the other team members but doesn’t seem to do well at either delegating or sharing workload. They are not hostile to others but just prefer to do their part and get it done. The benefit of this is that they are usually hard workers and simply get the job done. As a leader it is inevitable you will encounter at least one lone wolf on your team.

My Lone Wolf Story

One that sticks out for me was someone I worked with on a volunteer team; in fact specifically it was Cub Scouts. Volunteer teams are always a challenge anyway. It’s like herding cats. You want to really test the mettle of a potential leader observe them with a group of volunteers.

Derby Crisis

We had our annual Pinewood Derby coming up less than a month away. This is where the boys between the ages of 6 and 11 make their own little race car out of a small block of pinewood and hold races on a track made for that purpose. It’s a big deal for them and a lot of fun.

The derby chair got overwhelmed and quit. Cancelling the derby was out of the question. So we quickly put together a committee and I was asked to take the lead. We compiled our timeline and our list of things that had to be done. One of the members of this team was my lone wolf. I remembered from previous experiences that when this person was teamed with others to do something she typically did it herself in her own way. It got done quickly and effectively but it was primarily her doing it. For this project she agreed to take on securing the trophies and awards for the derby winners.

Using Boundaries for Results

I COULD have insisted that she work with a teammate to get the work done. After all, we have to think about backup. We have to worry about training someone to do it next year. There are many arguments about why I SHOULD have insisted she work with a team. The one argument against was that she would end up doing it herself anyway and frustrating any team members who wanted to do something. Truthfully, most of them were content to let her do the work – remember, volunteers.

What I did was simply set boundaries for her. I told Jenny (not her real name) what the expectations were as to the type and levels of awards we wanted. She was given a budget. Jenny was given a deadline. And then I set her loose.

You can probably already guess at the outcome. Jenny was done well before the deadline. She was on budget. The trophies and awards were perfect. And overall the derby was a success. Everyone had a great time!

Boundaries Make Sense

It seems counter-intuitive as a leader on the surface. Our job is to get people to work together towards a goal, right? Yet if you look at it, she WAS part of a team and she DID work towards a common goal. I felt that she could best do that in this circumstance by being given guidelines and allowed to do it her way.

Boundaries Make Freedom

The boundaries didn’t tie her down; just the opposite. The boundaries allowed her the freedom to work the way that she worked best. And yet at the same time, the boundaries ensured that the results were consistent with what we needed even if it wasn’t exactly the way I would have done it. If you are working with a lone wolf, sometimes the worst thing you can do is try to make them be something they are not. It is often best to leverage the way they work and how they work to meet the immediate need.

Boundaries work with not just the lone wolf but with everyone on the team. Author and coach Dr. Henry Cloud once wrote that

Every human being must have boundaries in order to have successful relationships or a successful performance in life.

So we set boundaries for teams, for individuals, and as leaders we especially set them for ourselves. It works for the lone wolf, it works for us too.

Unsure about where the boundaries are or how to set them? I can help. Contact me at psimkins(at)BoldlyLead.com to schedule a FREE Discovery Strategy Session.